Broken hinge on HP Envy x360

[98een]

Hello,

The left hinge of my HP ENVY x360 just broke, the screen popped and cracked down in the corner and two screws fell out together from there.

My warranty ran out last month, I literally moved the laptop an inch to change the angle and the hinge broke. 

I have taken really good care of my laptop and love using it.

Considering I had to pay close to Rs. 90000 (1000$) for it, I am very unhappy with this and think that HP must offer an extended warranty for this particular problem as such quality issues of the hinge failing before any other component are not expected from a brand like HP.

[Rainbow23]

Hi @98een,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing broken hinge issues with your HP ENVY X360 Laptop - 13-Ay0045au.

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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