Broken hinge on envy

[C_A_C1]

One of the hinges on my envy has broken after only 2 years, with no damage to the laptop and only minimal use of the hinge as the laptop is often left open.  After this occurred, I did some internet searching and was very disappointed to read that this is a common problem that seems to be caused by poor manufacturing.  Is there a way to fix the broken hinge?  It makes the laptop rather unusable. 

[Nirvana_95]

Hi @C_A_C1

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0096au. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[bostrom6]

I have had my Envy x360 for under 2 years and the hinge on left side broke and separated the bottom corner of my screen.  Other than that the computer is in perfect condition.  I went on to see if any others were having the same issue and found the same complaints.  Is HP repairing these because there seems to be a design flaw? If my laptop was used more frequently I am sure it would have broken sooner. 

[Nirvana_95]

Hi @bostrom6

Welcome to the HP Support Community. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Badcrumble]

Hi there,

I'm sorry to report that I've just suffered exactly the same issue, the left hinge on my 2 year-old Envy x360 failed last night when I was closing the lid. I'd appreciate it if someone could contact me to take me through the process of getting this repaired - it certainly seems like this is a frequent issue with this model, which is a shame because it's been an excellent laptop up to now!

Many thanks.

[bostrom6]

I have found that this problem is common and HP may have known about this hinge issue.  I did get a response but it is for in warranty items only.  I still attempted to call and was disconnected after being on hold.  This problem appears to be a design flaw.  I did a simple search when this happened and there was a lot of information came up regarding this.

[Badcrumble]

Disappointing if they're not doing anything about this for machines over a year old. A major structural failure to a 2 year old (and well-treated) machine is bad enough, but caused by what is apparently a known design defect? I guess they think the risk of a class action is low enough to avoid having to really acknowledge / address this. I haven't had a response from an HP rep to my post either, which is also disappointing.

Well, lesson learned I guess, albeit expensively.