Broken hinge with broken screen

[HazzyBoy]

Hello 

I went through some community posts and found that my issue is actually common which make it more obvious that the problem is the poor quality parts and faulty manufacturing of this laptop 

Two days ago, I opened my laptop and one of the hinges popped out and that caused the screen to crack from the bottom corner. The laptop has never been dropped or anything. I was opening it normally and the hinge popped out. I have been communicating with hp customer support for 2 days now and they keep insisting that it is my fault and that I have to pay for the repair. How is your poor quality product is my fault?! I had an Asus ROG laptop before for around 8 years and I didn't have a single issue, I guess it was a huge mistake switching to hp. It is quite upsetting to see how common the issue is and still hp doesn't even want to honour their own faulty products. 

Horrible experience really 

[Max3Aj]

@HazzyBoy, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinges. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Max3Aj

HP Support