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‎12-07-2025 11:24 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx
Operating System: Microsoft Windows 10 (64-bit)

Hinge broken    Just closing it    Did not drop it

 

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1 REPLY 1

‎12-09-2025 01:21 PM

HP Recommended

Hi @Nancy7172,

 

Sorry for the inconvenience caused. 

 

 It looks like as you mentioned the hinge is broken .

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Deep_World

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