Broken hinge

[Kazengel]

When I opened my laptop this morning, there was a sudden crack of plastic snapping, the right hinge to my display broke, and a short wide screw fell out. Looking on these boards, it sounds like other people have experienced this issue as well. The warranty expired literally 11 days ago so I wasn't able to figure out how to contact support directly on this, and am just hoping I can get in touch with someone from HP support on here to help me look into this. Thank you.

[mathtutor2]

Good luck...HP was of no help and just dragged out the responses for 3 weeks, making me think they might be able to help. An obvious design flaw.

[Anand_Andy · Accepted solution]

Hi @Kazengel,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 Convertible Laptop PC 15t-Ed100. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!