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HP 17z Notebook

Hello! My laptop hinges are both broken. Many pieces of plastic have chipped off of the interior of my laptop, and I think a few screws have also gone missing. I don’t know what to do. My laptop’s exterior is now a mess that can’t stay open properly. I have only had it for close to two years and only use it for school. I am just so upset that my laptop has gotten in such bad shape within a short period of having it. Does anyone know the procedure I could go through to have HP fix it? The warranty is gone, but I would like to know if HP would fix it. I just don’t know what to do, because I don’t want to spend a lot of money trying to fix my laptop. 

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Hi @maisy4

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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