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‎11-22-2018 08:07 AM

HP Recommended
Product: HP ENVY Sleekbook 6-1000
Operating System: Microsoft Windows 10 (64-bit)

I broke a right corner of my laptop, and the thing connects the screen and the keyboard pad fell out. Now it can only open to about 75 degrees. I managed to restore it by putting the axis thing back in, but it obviously won't work as it supposed to. The axis can barely holds up any strength. I am afraid trying to fix it on my own would cause more damage. What can I do to get this repaired? Should  send it in to HP repaire center? Since I put the broken axis in, a part of the broken axis is in the screen, and I cannot close it down while the part is in there. Basically, the screen is stuck right now. I don't even know how to pack it. If I were to send it in, how much will it cost?

1 REPLY 1

‎11-23-2018 10:51 AM

HP Recommended

@whc2018,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are in need of support. I'll be glad to help you out.

 

After reviewing your post thoroughly, I would suggest you contact our HP phone support for having the unit repaired.

 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

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