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‎02-13-2021 12:01 PM

HP Recommended
Product: HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Jet Black
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop just over a year ago, and the right hinge is completely broken. The warranty just ended. The laptop has never been dropped, or fallen, or damaged in any way. The right corner of the base was coming loose the last month and the hinge just broke this weekend. I see that many other customers have had this issue. I am looking to find help in repairing this hinge, as this appears to be a design flaw. Thank you!

1 person had the same question
5 REPLIES 5

‎02-13-2021 01:52 PM

HP Recommended

@snhl

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-16-2021 05:38 AM

HP Recommended

hi snhl, I am suffering the same issue. Can I know whether you managed to get this solved? Thank you.

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‎02-16-2021 12:42 PM

HP Recommended

Thank you @Echo_Lake

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‎02-17-2021 07:26 AM

HP Recommended

@snhl

Thank you for posting back. 

 

Please feel free to contact us here anytime you need any further assistance 👍

ECHO_LAKE
I am an HP Employee

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‎02-23-2021 08:23 AM

HP Recommended

Hello everyone - I called HP and was told that the repair cost for the broken hinge would be $318. The laptop is 14 months old, has been used very little due to the pandemic (working from home on work laptop not the laptop with the broken hinge), and cost $400 a year ago. I am wondering if anyone had success getting this issue repaired out of warranty? Thank you

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