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‎07-31-2023 02:55 PM

HP Recommended
Product: HP Pavilion x360 14-cd1000na
Operating System: Microsoft Windows 11

The left hinge mount to the base (under keyboard) is broken. The hinge is not mounted securely, with the screw insets coming loose. This has led to the lower half of the base encloser breaking around the screws that mount it on as it is levered open by the hinge when tilting the screen.

 

The base now continually pops open when I open up the laptop and when it is open the screen is wonky as the loose hinge cannot support the weight of the screen on it.

 

Is there a repair I could do or have done to resolve this issue?

 

Category:
1 person had the same question
1 REPLY 1

‎08-02-2023 11:01 PM

HP Recommended

Hi @User615726,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
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