Broken right hinge caused cracked screen hp envy 360

[YOgiGynn]

Hi.

The right hinge of my HP ENVY x360 just broke, the screen popped loose down in the corner and two screws fell out together with some plastic "crumbles".

I bought my computer from the HP store at the end of November 2017. I have not dropped or misused the computer in any way and do not even use the screen in the tablet option, I take really good care of it, but based on the tons of complaints around this same problem on this forum (and elsewhere) it is obvious that the hinge design is really poor.

I am obviously very unhappy with this and think that HP must offer an extended warranty for this particular problem.

A computer in this price range should not break through infrequent normal usage!

[Kumar0307]

@YOgiGynn, Welcome to the HP Support Community! I’m here to help.

I understand your concern. However, as this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service options available. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!