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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Broken screen backplate

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01-27-2024 06:28 AM
Hello, i would like to know if you have screen assembely OR backplate for the HP Laptop 14-cf2xxx. I can't find one online and my backplate is broken. I droped the laptop by accident a few months ago and yesterday (friday the 26th of january 2024) my backplate finaly died and now my computer's screen is hanging on a single hinge. The hinges are ok but the backplate's screw hole are destroyed and also the hinge cover clips (on the backplate) are gone. Please help i use this computer for school.
01-27-2024 12:14 PM
Without the complete product number or product name, no one here can help you find the correct part number.
14-cf2xxx is a generic identifier for the HP 14-cf2000 laptop model series.
When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
If you can't log into Windows, look on the bottom of your notebook for that information.
If you have a desktop look at the rear of your PC
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-27-2024 03:03 PM
Hp does not sell the display assembly.
It is by individual parts.
The Display enclosure ( it will have the screwholes that you stated are broken) That is what you are calling the backplate.
Natural silver L24469-001
Pale gold L24466-001
Snow flake white L24467-001
Tranquil pink L24468-001
Raw display panel (14 inch)
HD, anti-glare, WLED SVA L25979-001
I do not know if the hinge covers are included as part of the hinges.
Hinge cover
NOTE: For hinge cover spare part information, see Display assembly subcomponents on page 23.
Natural silver L24474-001
Pale gold L24471-001
Snow flake white L24472-001
Tranquil pink L24473-001
As far as finding the part in Europe, you will have to let me know which color your laptop is, that is if it even matters to you, and then I can search.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"