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02-01-2024 10:41 AM - edited 02-01-2024 10:45 AM
I bought the laptop and it worked fine before one day water fell on it. I gave it to an authorised hp service center and when it came back, it was very bad! All the ports on the left were not working, screen was coming out from edges and screws of the bottom cover were missing! wifi and bluetooth was also not working! Today it's glass above the bezels is broken and I don't know if the whole display will get changed for that crack above the bezels. The trackpad sometimes works and sometimes does not. The ports are annoying me alot, there is only one usb slot that works and I have multiple accessories! Tomorrow I have to take it somewhere but I cannot because it's might break more while transportation. Can anyone please suggest me what should I do now after spending Indian rupees (30,000) on its repair
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02-04-2024 10:45 AM
Hi @naazpro67,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the laptop hardware and may need re-repair.
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
02-04-2024 10:45 AM
Hi @naazpro67,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the laptop hardware and may need re-repair.
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee