• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-13-2021 06:37 AM

HP Recommended
Product: Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Recently updated Windows 10 & trouble started. If Bluetooth is turned on Wireless Keyboard stops working. Internal keyboard does not work at all.

1 REPLY 1

‎05-15-2021 02:05 PM

HP Recommended

@cngurjar 

Unfortunately for your situation, Windows 10 has a horrible history of bluetooth issues, as MS has issued one Windows Update after another and still does not have it working right all the time.

 

Some wireless keyboards and mice are dual-use, in that they support both WiFi and Bluetooth.  I know because I have two of those mice myself.  If yours is one of those and it is connected via WiFi, when you switch on BT, that will cause the keyboard to switch to BT and attempt to Bind, during which, the keyboard will cease to function.

 

I had similar problems with built-in BT on a laptop and had to switch over to using an external BT dongle to fix that.



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.