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‎10-10-2017 09:36 AM

HP Recommended
Product: HP Envy x360 m6 convertible PC
Operating System: Microsoft Windows 10 (32-bit)

When I insert an SD card into the SD card reader built into the laptop, the laptop crashes. I get a blue screen that says:

 

"Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you."

 

Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

 

What failed: RtsP2Stor.sys

 

The laptop is barely 6 months old - model # m6-ar004dx.

3 people had the same question
1 REPLY 1

‎10-11-2017 01:49 PM

HP Recommended

@Capfs201

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP ENVY x360 - m6-ar004dx laptop. I read that when you insert an SD card into the laptop, a BSOD (blue screen of death) appears saying "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you".  Thanks for sharing the error code. Not worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Have you tried using multiple SD cards and checked if the error appears?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Open the device manager.
  • Expand "Memory technology devices". Right click on "Realtek PCIE Card reader" and select uninstall.
  • Close the device manager after the drivers are uninstalled. 
  • Please restart your laptop.
  • Now, you may download and install the card reader drivers from this link. 
  • Once the drivers are installed, once again restart the laptop.

 

Please insert an SD card and check the performance. If the issue persists, please perform a Windows refresh (repair). This will not delete your personal data and will fix any corruption in the Windows operating system and the drivers. The steps in this link are for Win8 and should work for Win10 too.

 

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. Good luck! 🙂

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