Built in Webcam is not recognized by computer. No driver found

[Scott4202]

Hello, my webcam does not work on any apps. I tried to find it in device manager including hidden devices but still nothing. Where can I find the driver I need and make my webcam work? Thank you

[zoey7886]

@Scott4202, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the built in Webcam! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check for Physical Webcam Issues

• If your laptop has a privacy shutter, make sure it is open.
• Some HP laptops have a physical key (F8 or F10) to enable/disable the webcam. Try pressing it.

Check Camera Settings

1. Press Windows + I to open Settings.
2. Go to Privacy & security > Camera.
3. Ensure Camera access and Let apps access your camera are turned ON.
4. Scroll down and check if the app you are using has permission to access the webcam.

Run the Camera Troubleshooter

1. Open Settings (Windows + I).
2. Go to System > Troubleshoot > Other troubleshooters.
3. Find Camera and click Run.

Check Device Manager

1. Press Windows + X, then click Device Manager.
2. Expand Imaging Devices or Cameras (if available).
3. If your webcam is listed:
   • Right-click and select Update driver > Search automatically for drivers.
   • If an update fails, right-click and select Uninstall device, then restart your laptop.
4. If the webcam is not listed, click View > Show hidden devices. If it appears, follow the above steps.

Download and Install Webcam Driver

1. Go to HP Support Website.
2. Enter your laptop’s model number.
3. Find the Drivers & Software section.
4. Look for the Camera or Imaging driver and download the latest version.
5. Install the driver and restart your laptop.

Reset or Reinstall Camera App

1. Open Settings > Apps > Installed apps.
2. Search for Camera.
3. Click Advanced options > Reset.

 

[zoey7886]

Check for Windows Updates

1. Open Settings > Windows Update.
2. Click Check for updates and install any available updates.

If the issue persists, try connecting an external webcam to check if the problem is hardware-related.

Let me know if you need further assistance! 😊

Take care, and have an amazing day!  

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Regards,