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07-23-2025 01:15 PM - edited 07-23-2025 01:27 PM
Recently one of my backpanel screws came loose, the left hinge that was previously held by the backpanel, was now floating. From my observations the left hinge didn't have any screws on it. This issue was unsee until now because the backpanel is made of metal and was able to hold it. I believe the screen cable came loose in it's connector or the cable got pinched, because the screen sometimes work or doesn't. When it doesn't work, It doesn't show up on the device list, and I do see it when it works (checking from an external monitor). Could the problem be something else? Would this repair be covered by the legal warranty?
I have attached a picture taken right after the backpanel was removed. See how the hinge on the bottom right has no screws.
07-25-2025 11:42 AM
Hi @GabHasABrokenPC,
Welcome to the HP support community.
Sorry to hear about the issue you are facing with the missing screws issue on the pc I will surely try to provide all the help. Please share the pc details in private to help you better.
Please help us with your HP unit serial number or the product number in a private message for further assistance.
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To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
VikramTheGreat
HP Support