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‎09-22-2023 10:59 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Operating System: Microsoft Windows 11

OK, help please.  Tried calling support and can't get through.

Microsoft spent an hour trying to fix this and gave up, saying it is an issue for HP to fix.

 

Camera was working, Windows Hello was used to login.  But now the camera app is not working, showing not attached.  I have updated all updates in windows, been to device manager and deleted drivers, reinstalled, been through HP device driver page (all current), and done this multiple times.  I am stuck.

 

Device manager shows HP True Vision 5MP Camera as working properly.

However, under System Devices there is another listing for HP True Vision 5MP Camera that has an error:  This device cannot start (Code 10).  STATUS_DEVICE_POWER_FAILURE.

 

Device ACPI\INT3537\0 had a problem starting.

Driver Name: oem34.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Service: hi556
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

Please help!

Category:
4 people had the same question
2 REPLIES 2

‎09-22-2023 11:13 AM

HP Recommended

Some screen images of the camera issue

 

Jel123_3-1695402557255.png

 

Jel123_2-1695402534800.png

 

Jel123_1-1695402515597.png

 

 

Jel123_4-1695402580809.png

 

Jel123_8-1695402665795.pngJel123_9-1695402680113.pngJel123_10-1695402693030.png

 



 

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‎10-08-2023 05:15 AM

HP Recommended

Hello,

 

Can anyone please help?

1 person found this reply helpful
Was this reply helpful? Yes No
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