Bulging Keyboard

[CkrjB]

My Laptop has developed a bulge over Xmas and it's not from eating too much Xmas Ham!

How do I find out if there is a product recall?

Regards

Chris

[Paul_Tikkanen]

Hi, Chris:

Sounds to me like the internal battery has begun to swell and is now stressing out the other notebook parts.

I recommend that you remove and replace the battery as soon as possible.

Below is the link to the service manual:

Maintenance and Service Guide HP ENVY 13 Laptop PC

One of the contributing factors that leads to battery swelling is leaving the notebook plugged into A/C power most of the time with the battery in a constant 100% charge state.

See this link for how to get the most life out of your notebook's battery:

HP Notebook PCs - Improving battery performance (Windows) | HP® Support

[CkrjB]

Hi Paul,

Thanks for your quick reply.  

So the battery is not faulty or part of a product recall?  The battery swelling is a normal occurrence?

Cheers

Chris

[Paul_Tikkanen · Accepted solution]

You're very welcome.

It's never happened on the two HP notebooks I own, but I never leave them plugged in with the batteries in a constant 100% charge state.

I only plug them in when the low battery notice comes on, charge them up and then unplug them again.

I found this document online regarding battery recalls.

Important Update: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement ...

Since this is a peer-to-peer forum and we don't work for or represent HP, I recommend that you contact HP customer service for further assistance regarding any battery recalls.

.Contact HP | HP® Australia

[CkrjB]

Thanks Paul,

Appreciate your feedback.

Have a good day.

Cheers

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

You have a good day too!

Cheers,

Paul