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HP Omen Z5G24EA#ABD

There is a bump in the bottom right part of the laptop, under the numpad and keyboard arrows. It didn't fall down though. I assume it's the battery swelling. Is that correct? If yes, should I replace it? It's been like this for 2 months or so.. Assuming I should replace it, for someone with no experience of disassembling a laptop would it be easy to get a new battery and replace the old one or it would be better to send it for replacement?

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@Hawari

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

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I am an HP Employee

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Battery check.png

 

 

Battery check shows everything is alright, although I' believe it's not doing well since it doesn't last longer than 1 hour if disconnected after full charging it. (Or is this normal? Never really experienced using it much on the go so almost always used it while it was on charge, but I think with new batteries this shouldn't be an issue if they are always on charge)

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Battery check.png

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Photo keeps getting hidden after upload. Here is the battery check:

https://i.imgur.com/lhAB5YA.png

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@Hawari

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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