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‎11-24-2019 01:55 AM

HP Recommended
Product: Spectre x360 13-4005dx
Operating System: Microsoft Windows 8.1 (64-bit)

Can't charge the battery? No charge light showing but everything works if I put in a charged battery (new battery) but when I try to charge it... nothing?

 

2 REPLIES 2

‎11-24-2019 02:50 AM

HP Recommended

Have you run the PC Hardware Diagnostics? Run the power and system diagnostics.

 

Kindly provide the error code.


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‎11-29-2019 02:51 PM

HP Recommended

I decided to open up the laptop and thoroughly check out the inner workings of the machine and found a burnt out section of the motherboard which I then researched on the Internet only to find that many others have had the same problem (a lot have attached photos of the burnt section which correspond with mine).

I would like to know if I'm able to get that repaired or do I need to replace the motherboard which would be an expensive proposition? The laptop cost me a lot and having to pay more is out of the question as I can't afford it for starters and secondly,the same problem still exists.

Can I buy an external charger for much less than a new motherboard and just keep charging the battery externally when the need arises?

Thank you in advance for any help that's proffered...

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