Burnt charger

[Mo8799]

I bought my laptop last year it’s now more than a year older.

Last Saturday, I went to plug my charger at the same exact port I used since I bought the PC and after a couple of minutes I started smelling some type of gases I tried to check around but couldn’t figure it out at the moment.

about 5 mins from then I started smelling some burning stuff and suddenly all the lights in my room has shut off.

it was my charger, this pc has it surpassed 2 years and it is fully burnt and It just got out of warranty 24th of April, keeping aside all the overheating issues I faced with it as well as the software issues with the pre installed application.

this was my first HP purchase and if sure will be my last.

now I am trying to figure out a way of purchasing the exact same 280W charger which seems to be a gemstone in the country I live in. 

[Sneha_01]

Hi @Mo8799,

Welcome to HP Support Community.

I'm sorry to hear about your experience with your laptop charger. It sounds like it was quite a stressful event, especially with the burnt charger and the power outage in your room. Dealing with a faulty charger that's difficult to replace makes things even more challenging.

Here’s what you can do to find a replacement 280W charger for your HP laptop:

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Mo8799]

Hey, 

first of all thank you for your fast reply.

i tried contacting them via phone and the call hasn’t even been taken. Tried several times without hope.

I am not going to send them an email because I am pretty sure this is going to take way longer than 2 weeks which is my deadline for these projects I have to work on.

i am going to try to get my burnt charger checked by some repair shops hopefully they have replacements parts for it, and the card hasn’t been damaged bcz afaik it’s not fixable.

Mo

[Sneha_01]

Hi @Mo8799,

 I'm sending out a private message to assist you with the next course of action. Please check your Private message icon.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
 

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support