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- CAPS LOCK lit, won't turn off

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02-23-2015 06:16 PM
Product: DV6-3019WM
Operating System: Microsoft Windows 7 (64-bit)
CAPS LOCK stays lit and won't turn off, keyboard caps remain on. I'm able to hold the SHIFT key and the computer will go into lower case. When typing a sentence with the CAPS LOCK lit, the computer CAPS LOCK light goes off and I'm able to type in lower case. The minute I stop typing, the CAPS LOCK lights and remains on.
2 REPLIES 2
02-23-2015 06:24 PM
Sometimes electrical components needs to have all power sources removed and reintroduced to work properly. Try performing a hard reset first, if it doesn't work then we'll move to the next step.
To Perform A Hard Reset
- Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds); (if the computer doesn't power on, move to the next step)
- Disconnect the AC Adapter from the notebook.
- Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
- Wait at least 1 minute with all power sources disconnected.
- Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
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