CAPS lock key remain ON always

[ShirishNagar]

HI,

FACING A ISSUE WITH CAPS LOCK KEY. IT ALWAYS REMAIN ON AND ITS REALLY PAINFUL WHILE TYPING.

TRIED POWER RESET BY TURNOFF, REMOVED BATTERY.......

ALSO TRIED BY UNINSTALLING AND REINSTALLING KEYBOARD DRIVER BUT DIDN'T RESULT ANYTHING.

PLEASE DO THE NEEDFUL BY PROVIDING SOLUTION.

IF THIS IS A HARDWARE ISSUE, PLEASE PROVIDE HP SUPPORT ADDRESS IN HAMILTON, NEW ZEALAND SO THAT I CAN VISIT THERE.

KIND REGARDS,
SHIRISH NAGAR
 [personal information removed]

[The_Fossette]

Hi @ShirishNagar

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to turn off the caps lock key on your computer.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to use the on-screen keyboard and turn off the caps lock and check. To make sure whether it is hardware or a software issue please run a test on the keyboard.

Follow the steps in the below article to run the test on the keyboard.

http://hp.care/2rf1hcP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[ShirishNagar]

Hi,

Thanks for reply.

I am facing this  issue from last 2-3 months but that time it was intemittent issue but from last 10 days, it always remain on.

haven't made any changes in software or hardware other than the regular windows update.

I have performed hard reset (remove battery, press power button for a min to drain all charge, fix the battery back and then power button press) but it didn't worked.

[ShirishNagar]

Hi,

1 more finding a minute ago,

as you have mentioned for virtual keyboard, I found that capslock key in virtual keyboard was ON and as I turned it OFF, physical keyboard caps lock is back to normal in operation.

so whenever laptop gets restart, capslock in virtual keyboard remain on and I have to turned if off everytime. This solution is not a time consuming but not a parmanent solution.

Is there any setting for virtual keyboard, where I can set the caps lock key OFF permanently?

Regards,

Shirish

[The_Fossette]

Hi @ShirishNagar

I recommend you try pressing the shift key and see whether it turns off the caps lock. Also, Win logo + s should toggle the caps lock on and off.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[ShirishNagar]

Hi,

after turning off caps lock from virtual keyboard, it works fine but if I require to turn in OFF, caps lock key is not working. After this only options are to press SHIFT and press the alphabet key or to turn it on from virtual keyboard again.

So in one line, caps lock key is not working.

Can you please share HP support contact and address in Hamilton, New Zealand? so that I visit it there as its in warranty period and I want to get this resolved before it got expire.

Kind regards,

Shirish

0064221877642

[The_Fossette]

Hi @ShirishNagar,

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!