01-21-2020 09:01 PM
My dvd rom driver stoped showing when i upgraded my drivers... could anyone have a solution to this? thank you
01-24-2020 11:55 AM
Welcome to HP support community.
When you try to burn or read a disc, nothing happens or an error stating that the drive cannot be found displays in the CD/DVD burning software.
· If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, refer to The CD/DVD drive does not display.
· If Windows recognizes the CD/DVD drive, but the disc burning software does not detect the drive, refer to Software for burning burning discs does not recogonize the device.
If a window does not open when you insert a disc into the drive and the drive does not display in File Explorer, then Windows does not recognize the drive.
If you upgraded your computer to Windows 10 or to Windows 8 and the drive was working before, but is no longer working correctly, you can save time by skipping to Clear the upper and lower registry filters to remove the upper and lower control filters from the registry.
If you have a new notebook computer, make sure the computer actually has a CD/DVD drive. Several models of notebook computers do not come with CD/DVD drives, and must use an external USB drive or other solution.
Clear the upper and lower registry filters:
Follow the steps mentioned in step 6 in this document:- Click here
I hope that helps.
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