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‎09-26-2023 09:11 AM

HP Recommended
Product: HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I was using Windows Media Player to burn CDs, then it stopped working.  Investigating, I noticed that my CD burner was no longer being recognized in file explorer.  The device manager shows that the CD hardware (only visible if I view hidden objects) is no longer connected.  I have an HP laptop running Windows 10 64-bit. I have no idea how to get it to come back. Tried all the HP fixes in Virtual Assistant and Community Home.  It is not a driver issue. Please help.

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1 REPLY 1

‎09-26-2023 09:51 AM

HP Recommended

If it is not even seen at a firmware layer, considering that it is an older laptop, it may have stopped working. 

 

I see that your laptop is a Starwars  Special Edition from 2015. 

 

You can replace the DVD rewriter or use an external CD/DVD rewriter. 

USB external rewriters are quite inexpensive these days at around $50.00 or less.


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