• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-26-2023 09:11 AM

HP Recommended
Product: HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I was using Windows Media Player to burn CDs, then it stopped working.  Investigating, I noticed that my CD burner was no longer being recognized in file explorer.  The device manager shows that the CD hardware (only visible if I view hidden objects) is no longer connected.  I have an HP laptop running Windows 10 64-bit. I have no idea how to get it to come back. Tried all the HP fixes in Virtual Assistant and Community Home.  It is not a driver issue. Please help.

Category:
1 REPLY 1

‎09-26-2023 09:51 AM

HP Recommended

If it is not even seen at a firmware layer, considering that it is an older laptop, it may have stopped working. 

 

I see that your laptop is a Starwars  Special Edition from 2015. 

 

You can replace the DVD rewriter or use an external CD/DVD rewriter. 

USB external rewriters are quite inexpensive these days at around $50.00 or less.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.