CHROME OS won't open

[Aedawn]

Why won't my chromebook open? every time I plug in his charger there is a light on the side indicating that he is charging. I've tried all the troubleshooting procedures but it still doesn't work. What could be wrong with my Chromebook? 

[Nal_NR]

Hi @Aedawn,

Welcome to the HP Support Community. 

I'd be glad to help you! 

When your Chromebook’s operating system (OS) doesn’t work properly, you can recover it. Recovery removes and reinstalls the OS. For newer Chromebooks, you can recover the OS with an internet connection. For older Chromebooks, updates may not be supported and recovery isn't possible.

Important: Recovery permanently erases everything on your Chromebook's hard drive, even your downloaded files. If possible, before you recover your Chromebook, back up your files.

If you use your Chromebook at work or school, ask your administrator for help. If you're an administrator, for more help, contact Google support.

When to recover

You might want to recover if:

• You get the error message "ChromeOS is missing or damaged."
• You’ve tried other troubleshooting steps and nothing has fixed your issue.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Aedawn]

@Elohi_NR

 Your answer does not match the issue of my chromebook. Please read the issue again then try to answer. The issue here is that my chromebook won't open 

[Nal_NR]

Hi @Aedawn,

Apologies. Let's try these steps. 

Verify power to the computer

• Ensure that the computer is connected to working power.
• Plug the AC adapter into a functioning wall outlet.
• Connect the AC adapter to the computer.
• Check whether the computer and AC adapter lights turn on.
• No lights turn on: Try another HP AC adapter and another wall outlet.
• If the lights turn on using another AC adapter, proceed to the next step. Otherwise, contact HP to replace the damaged part or unit. To check the warranty for your computer, go to HP Customer Support.
• Lights turn on: Proceed to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.