CMOS Batterie low: Message "primary internal battery 601"

[Kalle1999]

Hi,

since some days i got the message Message "primary internal battery 601" .  Does it means the main inside batterie hast to be changed with an new 831758-005?

[banhien]

@Kalle1999 

No, primary error 601 is actually its main battery. Where did you get 7265NGW from ? Actually your machine does NOT have RTC or CMOS battery.

Normally you have to change the battery inside. Again, where did you get 831758-005? It is an invalid number

                https://partsurfer.hp.com/Search.aspx?searchText=831758-005

Regards.

[Kalle1999]

Hi BH,

so, finaly i have to change the main "PG03XL" main batterie, right?

Why i got this message? The batterie is 10% loaded, and i still can work 2 hours without a power plug. So for me the batterei looks still good.

I bought the notebook 7265NGW in 2016, directly from HP Germany.

Please can you tell me the correct order number.

I number which i mentioned is written on the original batterie. See pictures:

 

 

reg

KF

 

[banhien · Accepted solution]

@Kalle1999 

The specs of your machine is

             https://support.hp.com/gb-en/document/c04956608

Manual

            http://h10032.www1.hp.com/ctg/Manual/c04925076.pdf

It uses 3-cell, 64.5 Wh Li-ion battery which matches with part # 831731-850 as shown on page 15 of the manual. Which is N/A from HP.

          https://partsurfer.hp.com/Search.aspx?searchText=831731-850

You have to use part # and search elsewhere, including eBay.

Regards.

[Kalle1999]

Hi Banhien, i bought now a spare part (China). The akku is loaded but the bios will not see him, and so i still get the message that the akku is very low. Does i have to upgrade the bios? I use F.05

[banhien]

@Kalle1999 

Do you get the RIGHT part # from a reputable vendor ?

Regards.