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‎10-03-2020 05:40 PM

HP Recommended
Product: H ENVY X360
Operating System: Microsoft Windows 10 (64-bit)

I believe I had the motherboard replaced but I have been getting an issue where when the computer dies (low battery) it resets the whole cmos settings? I took apart the motherboard but I couldn't find an RTC CMOS Battery anywhere? 

 

m6-ar004dx

Any help would be greatly appreciated. Thank you

s-l1600.jpg

2 REPLIES 2

‎10-03-2020 10:58 PM

HP Recommended

@DigitalTechRep 

 

Its specs

 

               https://support.hp.com/au-en/document/c05187565

 

It does not have RTC (or CMOS) battery, no part al all

 

             https://partsurfer.hp.com/Search.aspx?searchText=W2K56UA

 

The message is for its main battery part # 844204-855

 

Regards.

BH
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‎10-04-2020 02:14 PM

HP Recommended

Are you saying the main battery needs to be replaced? It seems to be working fine....Keep it charged so it doesn't do a cmos reset?

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