CMOS Reset (502) and laptop battery not charging

[amanpratap1810]

My laptop battery is not charging and I have been receiving the following error message on boot-up.

"The CMOS checksum is invalid. The CMOS will reset to the default configuration, and the computer will restart. Afterwards, please check the BIOS setup options to see if they change." and "CMOS Reset 502".

Laptop specs:

OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6A7AV)

Kindly assist me with this problem, also let me know if any hardware change is required, will it be covered under the following warranty:

Coverage type

Care Pack

Service type

HP Hardware Maintenance Onsite Support

Status

Active

Start date

September 23, 2022

End date

September 22, 2025

Time Remaining

Months remaining: 3, Days remaining: 2

Service level

Std office hrs std office days

Standard Parts Logistics

Accidental Damage Protection

No Usage Limitation

Standard

NextAvail TechResource Onsite

Next Cov Day Onsite Response

Standard Material Handling

NextAvail TechResource Remote

Country Coverage

No Specified Repair Time

No Restoration

Deliverables

Onsite Support

HW Problem Diagnosis

Parts and Material provided

[zoey7886]

@amanpratap1810, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding CMOS reset 502! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To troubleshoot your issue, please follow these steps from this link.    

Hope this helps! 

Take care, and have an amazing day!  

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