CPU and GPU hits the ground for a few seconds

[ozzaw]

Hi guys when I'm playing game my cpu and gpu is usually stable but sometimes they both hit the ground and it makes my game unplayable because of the fps drop for few seconds then it continues to run 60 fps. I tried updating my drivers or the opposite using their first version but that didn't work. I'm positive that it isn't about heating because if you see my profile I had a problem with heating before and solved it so I'm extra careful about it and I saw that it isn't about heating. Are there any ideas that I can do to fix it? 

Here is an example! 

 

[ub6424]

Hello @ozzaw 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[ozzaw]

OS Name: Windows Home Single Language
Version: 10.0.19044

System Model: HP-15db1xxx
SystemSku:9FH05EA#AB8

Processor:AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx, 2600 Mhz

BIOS Version/Date: Insyde F.34, 14.12.2020

[ub6424]

Hello @ozzaw 

This could be a known problem. Please check whether these dropouts also occur in <battery mode>. Disconnect charger !

Please report your results

Kind regards

[ozzaw]

I tried, it's more smooth when it's plugged in but it drops sometimes. When it's on battery mode it didn't drop but it wasn't as smooth as charger mode.