• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎05-12-2026 08:52 AM

HP Recommended

CPU fan has failed

Product ID 2D117AV

Where can I purchase one?

Reply
1 REPLY 1

‎05-12-2026 07:40 PM

HP Recommended

@DEECOLE78,

 

The parts list for 15-dy2000 series models indicates that your fan's part number depends on whether you have a backlit keyboard or not.

 HP PartSurfer

 

L63587-001 ---- with backlit keyboard

L63588-001-----non-backlit keyboard

 

Once you find your fan's part number, use it to do a search on vendors (e.g. Amazon and eBay) for compatible replacement fans.

 

The service manual (on page 41) shows how to replace the fan.

Maintenance and Service Guide HP 15 Laptop PC

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.