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‎06-02-2024 09:01 AM

HP Recommended

Hi, How are you?

I have an HP  HP Notebook - 15-rb004ni, My laptop switched off and wouldn't  go on again, I took it in to get assessed and they informed me that my CPU is burnt out, I was wondering if my notepad could be brought to HP directly and if my CPU could be replaced? And if so what would the price range from?

 

Kind Regards

Ashley 

Category:
1 REPLY 1

‎06-02-2024 09:14 AM

HP Recommended

Hi, Ashley:

 

I'm doing fine, and I hope you are too.

 

This is a peer-to-peer forum. 

 

We do not work for or represent HP.

 

The CPU is an integral part of the motherboard and cannot be upgraded or replaced unless you replace the motherboard with one listed in chapter 3 of the service manual:

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

This would probably be a very expensive project and I recommend that you invest the money you would spend on repairing the PC into buying a new one.

 

If you wish for HP to replace the motherboard, you can contact them beginning at the link below.

 

Contact HP | HP® South Africa

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