04-09-2020 11:35 PM
cpu speed is stuck at 0.4ghz and i tried to reset pc but it failed at 54% help please
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04-14-2020 04:36 PM
I reviewed your post and I understand that the CPU is stuck at 0.4GHz.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number for your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
If you continue facing the issue, then follow the steps in the below article and run a system test.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
05-07-2020 12:33 PM
@User_gill4u Better late than never, that said, here's a few things to reduce the heat which in turn should resolve the issue with the CPU clock speed being stuck at 0.4ghz:
You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, and the BIOS is up-to-date. For more information, go to Protecting and Caring for your HP Notebook PC.
You might experience the following issues when the computer overheats:
After pressing the Power button, the computer freezes on a black screen and Windows does not start, or Windows starts but does not respond.
Basic tasks or applications take more time to complete than usual.
Windows does not respond, suddenly restarts, or displays an error message while in use.
Games stop responding during play.
Fans inside the computer become louder as they start spinning faster to remove excess heat.
The mouse and keyboard stop responding.
There are many reasons your computer might overheat, but the most common reason is dust buildup on the fans which can trap heat. Reduce the heat inside the computer to prevent any damage to its internal components.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee