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Hisstake
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CPU thermal throttling.

HP Recommended
HP 15dw2009nk
Microsoft Windows 10 (64-bit)

Hello, I am having some trouble with a brand new laptop (1 week of use). While idle, the CPU temps are usually between 60-70°C. When under heavy load, the temperature starts climbing up to 80°C. After reaching 80°C my CPU  frequency drops down to 0.19 GHz and stays this way for about 5 minutes. This is especially annoying when playing games, knowing that I used to play the same games on a much weaker laptop. What is the cause of this issue and how can I possibly fix it ? I've already tried underclocking and disabling turbo boost.

Specs: i7 1065G7

8 GB RAM

Intel Iris Plus graphics

Nvidia MX330

1TB HDD

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Hisstake

 

I reviewed your post and I understand that the CPU is thermal throttling when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The computer that you have is not designed for gaming and this is expected behavior. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112136.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111667.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111668.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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