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‎08-07-2024 11:15 PM

HP Recommended
Operating System: Microsoft Windows 11

All of my CTRL, ALT, & SHIFT keys have stopped working on my laptop keyboard. To resolve the issues, I have:

- HP Diagnostics Tool Application

- Uninstalling/reinstalling/updating keyboard drivers

- Resetting BIOS settings

- Tried all Windows updates. Now upgraded from Windows 10 to Windows 11

 

i've handed off my laptop to our engineering department and they have exhausted all options, including the ones mentioned above.

 

I've been getting by with using a USB-plugin keyboard to utilise the keys affected.

 

All signs are pointing to this being a hardware related issue. Can we setup for this laptop to be repaired?

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