08-12-2020 12:57 AM
When opening up the Windows 10 Camera application, the message "We can't find your camera" with error code 0xA00F4244<NoCamerasAreAttached> appears.
I tried updating the existing camera drivers but the results are in vain.
Then i uninstalled the existing drivers and scanned for any hardware changes but it didn't helped me.
I restored my laptop to default setting by resetting the windows but still the problem persists.
I can't see any camera driver in Device Manager even i can't add any legacy hardware too.
Can you help me solving this issue at the earliest?
08-14-2020 02:09 PM
@SSwaroop1 Here are a few articles that may help, and a few steps that should resolve the issue:
The below is a troubleshooting guide shared by @wes_notebooks . Thanks Wes!
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset.
Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera.
TIP: You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
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have a good day, ahead.
I am an HP Employee
08-16-2020 01:01 PM
@SSwaroop1 In that case, please create a new user account to check if that works, if not, install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
08-19-2020 03:54 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee