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- Camera Not detected

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09-17-2020 09:55 PM
Hi, I am using an HP Envy 360. My camera is all of a sudden not being detected. Device manager shows the camera under hidden items and it gives a code 45 saying it is not connected. My model does not have the privacy switch on the side, it also does not appear to have the camera shutter button. My drivers are showing as up to date, I ran HP diagnostics and there is not showing any issues.
09-22-2020 10:06 AM
@cindykud Welcome to HP Community!
Please provide the correct product number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
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