Camera Truevision HD never worked

[Stephen63]

Hi,

Productname: HP Pavilion x 360 Convertible

Productnr: T1N28EA#UUG

Serial nr: [edited]

I have this laptop since over 3 years and all of that time the camera never worked. Now in Corona times and with Microsoft Teams , I need it to work.

Can somebody help?

In Device Manager I see under hidden items the Truevison HD camera, but it states that it is not connected...

I also tried and installed the updates, nothing helped.

Thanks for your response

Stephen Goossens

Belgium

[Riddle_Decipher]

@Stephen63 here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model, if not: click here & follow the steps) and ensure its turned on, that said, I recommend you open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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