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HP Chromebook 14b   camera doesn't work

1 REPLY 1
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Hi@alblau,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Camera issues with the HP Chromebook.  

 

I have a few recommendations 

  • If your camera isn't working, or if you see a message that says "No camera found": Turn off your Chromebook, then turn it back on. Try using the camera in another app, like Hangouts. If it works in that app, uninstall the app where it doesn't work, then reinstall it.
  • Check there will be a physical switch down the left-hand side of the Chromebook. Flick this switch, and your camera should start working. Then flick it again to put it back into privacy mode.
  • If your Chromebook camera stops working, update your laptop to the latest version, and reset your hardware. Additionally, uninstall and reinstall the app where the camera doesn't work.
  1. If you're still having problems, open the Settings app.
  2. Click on Device.
  3. Click on Advanced.
  4. Scroll down to Reset Settings/Power wash, and click on Reset.

Hope this helps! Keep me posted. 

 

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