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HP Recommended
HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)
Microsoft Windows 10 (64-bit)

Hello.

I've been trying to configure Hello Face Logon (that I use with an older professional Elite Book), but Windows says that no compatible device is found (model HP ENVY 17.3 inch Laptop PC 17-ch0000).

It's seems strange that a rather recent computer, with a rather "rich" configuration doesn't provide a compatible camera.

Does anyone confirm that ?

 

Thanks in advance.

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PM1962 

 

What is your HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)  machine ?  It could be one of the following over 70 machines

 

                https://support.hp.com/lv-en/product/product-specs/hp-envy-17.3-inch-laptop-pc-17-ch0000/model/21002...

 

For example :         HP ENVY Laptop 17-ch0175ng

 

Your machine should have same ports, camera ... It only has an HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphones. You need a 3D/IR camera to be able to use Windows Hello Face logon.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2
HP Recommended

@PM1962 

 

What is your HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)  machine ?  It could be one of the following over 70 machines

 

                https://support.hp.com/lv-en/product/product-specs/hp-envy-17.3-inch-laptop-pc-17-ch0000/model/21002...

 

For example :         HP ENVY Laptop 17-ch0175ng

 

Your machine should have same ports, camera ... It only has an HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphones. You need a 3D/IR camera to be able to use Windows Hello Face logon.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hello.

You're probably right. I'm a bit disappointed, thinking this computer should have a better camera. I have to say that when I selected it, i've mainly looked at the processor family, memory capacity, disk, ports, and so on, and no so much at the camera features.

I think I can survive without Hello face logon 😉 !

Thanks for your answer.

Regards.

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