Camera not found on HP Spectre x360

[mbuyze]

I have a HP Spectre x360 Convertible 15-ch0xx and the camera works intermittently. If it is found with the facial recognition sequence of start up, I'm good and it will work for the rest of that session. If not, I get an error message as follows: 0xA00F4244<NoCamerasAreAttached> . When I go into Device Manager and turn on hidden devices, my built in camera shows up under "cameras" but not under "imaging devices" with an error message of "this hardware device is not connected to the computer (Code 45). It seems that restarts are "crap shoots" as sometimes I hit and have a camera and sometimes repeated restarts get me nothing - tough when I am trying to host a video conference. Some of my starts have resulted in rapid, vertical flicker with as much as a 2 inch jump. This is also intermittent. I mention it as there seems to be start up issues and not sure if a hardware connection problem between the screen and computer may be contributing to both.

[The_Fossette]

@mbuyze,

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Here are a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If you continue facing the issue, then make sure that the webcam enabled in the privacy settings.

• select the Start  button, select Settings  > Privacy > Camera, and then turn on Let apps use my camera. 
• From there, turn on each of the listed apps where you want to use the camera.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[mbuyze]

Thank you for your reply. I have been through all of those recommendations. The camera works and then doesn't and then does again - it seems to be random. Since I posted I have discovered that when the camera doesn't work, neither does my microphone. Is this more suggestive of a deteriorating connection between my keyboard and the screen? My son the same computer but the 13" version. His screen began intermittent, violent flickering just before his warrantee expired and HP fixed it beautifully for him. I suspect that mine is following the same path and is older and out of warrantee. I plan to bring it in for a hardware check when this COVID stuff calms down.

[The_Fossette]

@mbuyze,

Thank you for the information.

I recommend you perform a system reset on the computer follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!