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_Mili20
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Message 1 of 11
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Camera not working

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HP Envy x360

Hello,

 My camera cannot be detected, I can see other folks, when I am in a video call but they cannot see me. When I open my camera app it gives me error "0xA00f4244" Camera not attached. I went to manager device, I do not see any camera, in my devices, Under Imaging devices also no camera. I tried to add hardware in, but there is no model that shows up for me to add and continue. What else do I do. Need your help!

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asmita6658
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Hi @_Mili20

 

Welcome to the HP Support Community. I'd be happy to assist you with the camera issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

If your Notebook PC has a camera privacy switch, move the camera privacy switch to the ON position: slide the switch toward the rear of the computer.

 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
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_Mili20
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Hi Asmita,

 I have an Hp ENVY x360Laptop MODEL 15m-drOO11dx

 

Thanks

Mili

 

 

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asmita6658
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Hi @_Mili20

 

Did you try these steps

 

If the camera switch is in the off position, try these steps - 

 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

 

Try updating your computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

You may also try these steps -  HP PCs - Webcam Troubleshooting 

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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blessing4
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ever since I got this system I have never used the camera each time I open the camera app an error code will appear saying NO CAMERA ATTACHED  and I have checked the device manager and there is no camera there the error code is 0xA00F4244<no camera Are attached

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asmita6658
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@blessing4

 

Please try these steps.

 

Let me know. 

Asmita
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Frank1728
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Trying to get on Zoom and the camera to show me is not working

 

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asmita6658
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@Frank1728

 

Have you tried the steps listed in the previous posts? 

Asmita
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crystalmarc
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it is not working 

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crystalmarc
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there is no bottom thAT ii seee on this laptop

 

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