• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-02-2020 09:51 PM

HP Recommended
Product: HP ENVY x360 13-ag0014AU
Operating System: Microsoft Windows 10 (64-bit)

I have an HP HP ENVY x360 13-ag0014AU, and  I am wondering if I can charge the notebook using USB C.  There are vendors that sell USB charger for this model in ebay, but never know if they're compatible or not.

 

Your help is much appreciated.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2020 10:00 PM - edited ‎03-02-2020 10:01 PM

HP Recommended

@ethan_soe 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06060294

 

It has  1 USB 3.1 Type-C™ Gen 2 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HDMI 2.0, HP Sleep and Charge) port; that means you can charge your machine using USB-C port with a compatible charger.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-02-2020 10:00 PM - edited ‎03-02-2020 10:01 PM

HP Recommended

@ethan_soe 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06060294

 

It has  1 USB 3.1 Type-C™ Gen 2 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HDMI 2.0, HP Sleep and Charge) port; that means you can charge your machine using USB-C port with a compatible charger.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.