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Hello HP community,
Two nights ago I decided to clean my laptop. Unfortunately it was a water-based screen cleaner, not meant to be used on the keyboard (lesson learned). Almost immediately I noticed that several of the keys on my keyboard no longer worked -- see the HP PC Hardware Diagonistics Keyboard Component Test below, the keys in red failed. Fortunately, using an external keyboard still works (plugged in via USB) -- not sure what this means, any ideas? I went to Ubreakifix since my warranty with HP already expired and they told me they would need to take the laptop for a week or two to examine it. However I am using my laptop for work and cannot send it until next week.
In the meantime, should I attempt to remove the affected keys? I read that in cases of liquid damage it is best to remove the keyboard and air dry it. However, I am not particularly tech-savvy and am afraid I will break the device; apparently the keys are quite fragile (Eg. this post). Is it worth the risk to remove the keys? Or is it too late, since two days have already passed since the damage occurred? Do I risk the situation worsening in the week that I must wait to send it to the repair shop? Is there anything I should do until then?
Product Name: HP Spectre x360 - 13-4103dx (ENERGY STAR)
Product Number: N1R85UA
OS: Windows 10 Home 64-bit version
HP Recommended
Personally I would buy a couple of kilos of rice.
Put the notebook open with keyboard open into a big plastic trash bag.
Pour all of the rice into the bag covering the notebook and close the bag.
Leave it closed overnight. That should absorb any remaining moisture.
That will put your notebook out of use for only one night.
The next morning you can take the notebook out of the bag.
use a vacuum to remove the dust and rice grains from the keyboard and ports.
Use a USB keyboard to finish your week's work and then send it in for repair.
HP Keyboard part number is 801508-001
Here is the HP Partsurfer page for your notebook
https://partsurfer.hp.com/Search.aspx?searchText=N1R85UA
Here is a search I did for the keyboard assembly for online vendor sources
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