Can I upgrade RAM from current 8GB to 16 GB on m6-w103dx ?

[tgr123]

My laptop HP Envy x360 m6-w103dx (intel i5 6th gen processor) came with 8GB of RAM. I want to upgrade it to 16 GB. Please let me know if I can upgrade the RAM to 16GB through HP authorized laptop service professional. Also, let me know which RAM type should I chose for upgrading.

[GOLD_MASTER · Accepted solution]

Hi.

Welcome to forum tgr123.

Two SODIMM slots - non customer accessible / non-upgradeable

DDR3L-1600 Dual Channel Support

Supports up to 16 GB of system RAM in the following conƭgurations

● 16384-MB total system memory (8192×2)

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 4096-MB total system memory (4096×1) or (2048×2)(not for models with 7th generation processors)

Memory module (DDR3L-1600):

8-GB 693374-005

4-GB 691740-005

2-GB 691739-005

More info:http://h10032.www1.hp.com/ctg/Manual/c04763031

You can get the RAM from this link:http://partsurfer.hp.com/search.aspx,select the country and in quick search enter the part number (this orange highlight).

If you don’t know your system’s specs, use this tool:http://www.crucial.com/usa/en/systemscanner

Regards.

[tgr123]

Thank you for details.

You mentioned
"Two SODIMM slots - non customer accessible / non-upgradeable"
Which says it's non-upgradeable and after that you also mentioned
"Supports up to 16 GB of system RAM".

The manual also states the same, so confused if the RAM can be upgraded or not.

[visruth]

@tgr123


It simply means if you do the disassembly and upgradation, break something in the process - this would void any warranty existing. You have to get help from certified HP service center.

It is upgradeable as previously suggested, but you need to take out the motherboard, flip it upside-down to reach memory bay.


Regards

Visruth

[tgr123]

Thank you for clarifying !!

[visruth]

You're welcome.

[svan00m]

Hi ,

I have a question on upgrade options.

Please let me know If I can use the other supported RAM in the market or I should go only with the HP suggested RAMs. Also please help me in finding the HP centers to help me on this one.

---

[DavidSMP]

Hi @svan00m,

Thanks for reaching out. A very good day to you.   I understand that you require information about ram upgrades. I will be delighted to assist you here. 🙂

.

Spectacular troubleshooting, superb description and splendid analysis of the issue before posting. Kudos to you for that.  You are a valued Hp customer and I take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this.

Did you check the product specifications and user guide of the computer?

I reviewed the post and checked that the notebook does support 16GB of RAM. Please check this out:

Two SODIMM slots - non customer accessible / non-upgradeable DDR3L-1600 Dual Channel Support Supports up to 16 GB of system RAM in the following conƭigurations ● 16384-MB total system memory (8192×2) ● 12288-MB total system memory (8192×1) + (4096×1) ● 8192-MB total system memory (8192×1) or (4096×2) ● 4096-MB total system memory (4096×1) or (2048×2)(not for models with 7th generation processors)

The user guide link is http://h10032.www1.hp.com/ctg/Manual/c04763031 please visit page 2 in this regard and please check page# 42 for the related part numbers of the memory card.

8-GB (DDR3L-1600) 693374-005 4-GB (DDR3L-1600) 691740-005

Please note only these RAM modules are supported and please contact HP phone support or HP part store in this regard.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Otherwise, please visit HP part store via  http://partsurfer.hp.com

Then select the country and follow the on-screen instructions. There usually is a phone number listed for you to contact them.

With these part numbers, you could also try contacting a local Best Buy or Staples technician as well.

But make sure to install only these RAM modules with the mentioned part numbers, as nothing else may be compatible. It is very important that you contact a local technician so that everything is a smooth sail and the installed RAM chips work like a charm without compatibility issues.

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.