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‎11-07-2023 05:58 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 11

My laptop (HP ENVY x360) is running the Windows 11 OS. When I go to upgrade my BIOS version (AMI F.07, 3/18/2021) because my laptop has been randomly crashing for months, Windows 11 OS isn't an option at all. Is it incompatible with my laptop? Or is there a way to upgrade both of them safely? I found out that it's crashing because I can't install all of the Windows 11updates without updating my BIOS version too. I've reinstalled Windows 11, contacted both WIndows and HP support, and looked through every other option. Any help is very appreciated!!

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1 REPLY 1

‎11-07-2023 09:09 PM - edited ‎11-07-2023 09:11 PM

HP Recommended

Your F7 bios is dated 6 months before the release of windows 11.

 

Did you upgrade to windows 11?  if so, were you having those same random crashing problems with 10?

 

if 10 was working fine you might want to do a factor restore.  Go here and put in the 11 character product code

https://d34z73bbtpzgej.cloudfront.net/

If cloud is supported you will need a 32gb  flash to restore.

 

Since your system is crashing I do not recommend upgrading the BIOS.  The latest one is F12 in April 2023

https://support.hp.com/us-en/drivers/hp-envy-15-ds1000-x360-convertible-laptop-pc-series/model/32552...

Unaccountably, there is no release information or history for any of the bios downloads.

Have you run HP diagnostics?   Tap ESC after powering on and run memory and disk.  Alternately, run the HP support assistant diagnostics.  If you pass all diagnostics and the random crashes occur during game playing then you might take a chance and update the BIOS.   Note  that this is always risky and there is little or no recovery from a bad bios update.

 

You might ask support about the lack of information on the BIOS updates.  Ask if they are required for windows 11 and also when drivers for 11 will be released.

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html
hp service online https://support.hp.com/us-en/contact-hp

 

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