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10-23-2017
09:01 AM
- last edited on
10-23-2017
10:35 AM
by
kevin-t
I have an HP Envy notbook Serial No. [edited] ProductNo. Y4A48AV. Is it capible from upgrading from 8GB of RAM to 16GB? I bought it in July of 2017. Would upgrading void my warrenty?
Thank you for your time.
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10-24-2017 05:14 PM - edited 10-24-2017 05:20 PM
So after all that, the answer to your question is "no" in case you did not get that. 8 gigs is the max apparently.
Except when it is not. You have the 17t-s100 model and here is the manual:
Support for DDR3L-1600 Dual Channel Support for up to 16-GB maximum on-board system memory ● 16384 MB (8192 MB × 2)
So the ACTUAL answer is yes of course you can upgrade to 16 gigs without affecting your warranty.
You need 2 of these:
Memory modules (2; PC3L, 12800, 1600-MHz): 8 GB 693374-005
Read pages 28-36 of the manual for "how to".
If in the USA get 2 of these and install or just one if you already have one 8 gig module:
Post back with any more questions.
If this is "the Answer" please click "Accept as Solution" to help others find it.
10-24-2017 04:51 PM - edited 10-24-2017 05:28 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I understand you want to upgrade the memory modules on your pc,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you check the service and maintenance guide?
While you respond to that, here's what you need to know:
Click here for the maintenance guide
Two memory slots, non accessible
Support for DDR3L-1600
Dual Channel
Support for up to 16-GB maximum on-board system memory
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB + 4096 MB)
● 8192 MB (8192 MB × 1)
● 8192 MB (4096 MB × 2)
And to answer your question, no they do not void the warranty,
Let me know how that pans out
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,
followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-24-2017 05:14 PM - edited 10-24-2017 05:20 PM
So after all that, the answer to your question is "no" in case you did not get that. 8 gigs is the max apparently.
Except when it is not. You have the 17t-s100 model and here is the manual:
Support for DDR3L-1600 Dual Channel Support for up to 16-GB maximum on-board system memory ● 16384 MB (8192 MB × 2)
So the ACTUAL answer is yes of course you can upgrade to 16 gigs without affecting your warranty.
You need 2 of these:
Memory modules (2; PC3L, 12800, 1600-MHz): 8 GB 693374-005
Read pages 28-36 of the manual for "how to".
If in the USA get 2 of these and install or just one if you already have one 8 gig module:
Post back with any more questions.
If this is "the Answer" please click "Accept as Solution" to help others find it.