Can I upgrade my RAM?

[MWelby]

I have this laptop on order. The sales associate tells me the RAM cannot be upgraded, although I'm not convinced.  Will I be able to add an extra 8GB when it arrives?  Here's the product page from the vendor:

https://www.bestbuy.ca/en-ca/product/hp-14-laptop-silver-intel-core-i3-1115g4-512gb-ssd-8gb-ram-wind...

[Paul_Tikkanen]

Hi:

HP only has the maintenance and service guide for the older models with the Intel 8th gen core processors on your notebook's support page.

HP Laptop PC 14s-dq2000 Manuals | HP® Customer Support

According to that manual, your notebook would have two memory slots and support 2 x 8 GB of memory.

[MWelby]

Thanks for your reply!  

When you say 2x 8gb, does that include the 8gb this laptop already comes with?  

Do these expansion slots accept only 8gb, for a maximum of 16gb total?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The 2 x 8 GB would be the total amount of memory you can install since the notebook only has two memory slots.

If you decide to buy the notebook, after you get it, you can do this to see how much memory your notebook can actually support.

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

I'm pretty sure you will find that it supports 2 x 16 GB of DDR4-3200 memory.