• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-02-2025 10:32 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 (7M3L3AV)

I bought my Spectre last week and it has 16gb ram. Already idling at 43 percent and when I open Chrome and some other app together it shows 88 percent and it lags. How can I upgrade ram in this computer. HP SUPPORT APP shows 2 slots of 8gb ram but HP's website shows as onboard memory and cannot be upgraded. Which one is right? 

nototheendof_0-1751517144262.png

 

Reply
1 REPLY 1

‎07-03-2025 05:57 AM - edited ‎07-03-2025 06:33 AM

HP Recommended

@nototheendof,

 

That HP Support app provides sort of misleading information.

 

According to the HP document below, your 16 GB memory is not installed in the sockets. It is the onboard memory, meaning that the memory is soldered on the motherboard and cannot be upgraded.

HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 series specifications | HP® Support

 

This video mentions the onboard memory at time 2:54. To the left of the heat sink are two metal covers with the onboard memory chips being underneath them.

(177) 🛠️ How to open HP Spectre x360 16 (16-aa0000) - disassembly and upgrade options - YouTube

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.